Orders are raised from a warranty Repair Call — on the ticket set Part dependency to “Part pending” and save, and you’ll be brought here automatically with the ticket’s brand locked on the order. Each order covers A. the new part ordered and B. the defective part coming back: set Part Pending with Kohinoor when the technician hands it back — you’ll post the Returned (Credit) entry for them and the order gets its return challan no.