SLA target
Tickets completed within this many days of the entry date count as meeting SLA on the SLA & KPI Report.
days
Daily Cash Book — opening balance
The starting cash-on-hand figure the running balance is calculated from.
₹
Every value below can be edited (pencil) or removed (bin). When you rename a value that existing records already use, you can choose to update those records too. A few values marked System drive built-in rules (closing a ticket, SLA, Service Center credit, repair detection) and are locked.
Cash Book categories
Receipt & PaymentInstallation bracket charges
Product + brand + size + typeFor Service Center installations, the Call Data form selects the matching charge from these four values and locks the amount. Product-specific charges override older rates without a product; saved tickets keep their original amount.
Unique Issue Master
By productThe real list behind "Actual issue reported" on Call Data — filtered to the ticket's Product, and picking an issue there auto-fills its Category.
User logins
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